Limited Warranty for Instruments by Ramos Custom Guitars
1. Warranty Coverage:
This limited warranty applies to all instruments manufactured by Ramos Custom Guitars. It covers defects in materials and craftsmanship, excluding third-party components and materials, under normal use and maintenance conditions.
2. Warranty Duration:
The duration of this limited warranty will be specified in the warranty certificate included with the purchase of each individual instrument. It’s essential to present this certificate along with the original purchase receipt for any claim.
a. Damages due to misuse, accidents, unauthorized modifications or repairs. b. Natural wear and tear of the instrument, including scratches, dents, and wear of varnishes and finishes.
c. Damages related to exposure to extreme temperatures, humidity, or dryness.
d. Components and materials supplied by third parties. These may have their own warranties provided by their respective manufacturers.
e. Instruments not purchased through an authorized distributor or directly from Ramos Custom Guitars.
4. Claim Procedure:
If you believe your instrument has a defect covered by this warranty, you should contact Ramos Custom Guitars or the authorized distributor where the purchase was made. It’s essential to present the warranty certificate and the original purchase receipt for any claim.
Ramos Custom Guitars, at its discretion, will repair or replace any instrument showing defects in materials or craftsmanship at no cost to the original owner, excluding third-party components and materials. If the instrument is no longer available or has been discontinued, a replacement of comparable value will be provided.
Costs related to transporting the instrument for repair or replacement will be the responsibility of the owner. Ramos Custom Guitars will cover the return shipping costs once the repair or replacement is completed.
This warranty supersedes any other warranty, whether explicit or implicit. The total liability of Ramos Custom Guitars is limited to the cost of repairing or replacing the instrument, excluding third-party components and materials.
This warranty is non-transferable and is valid only for the original owner of the instrument.
Note: Keep your warranty certificate and purchase receipt in a safe and accessible place, as they are fundamental for any warranty-related claim.
Thank you for trusting the quality and craftsmanship of Ramos Custom Guitars! We are committed to your complete musical satisfaction.